Sadly, their service was mediocre, and my friends and I continually asked for items that typically should be readily available including napkins, straws and side dishes for our meals. My chili, which was my appetizer, was not as hot in temperature as I would have liked, and it took awhile for the waitress to come check on us to see how we were doing, which was annoying and inconvenient. To cap it off, our waitress added items to our bills that were incorrect, and the greeter decided to have an attitude when I asked where our waitress was to fix this problem.
Other than these gripes, my trip to Red Rock Saloon was fairly enjoyable, especially because their barbecue was tantalizing and tender. I'd have to give Red Rock Saloon an advantage over other BBQ joints like Smoke Shack because they offer a wider variety of options and have a better conception of what barbecue is supposed to be in terms of comfort food. Red Rock's prices were decent, and their website is somewhat misleading so some options on there were no longer available at their venue. Also, their seasonings also were through the roof, a key function when eating barbecue. None of my friends complained about their food, whether it be pulled chicken or an angus burger with onion strings, bacon and a fried egg, and we all believed Red Rock satisfied our taste buds, especially mine as I ate their pulled pork sandwich and ribs.
Having been to world famous Corky's in Memphis, I've eaten some of the best BBQ in the country, and although RRS disappointed in the service category, it made up for it in the category that brought me there--taste. Hopefully when I go back their in the future the service will be somewhat better and add to the already fantastic BBQ they offer!